★★★★★
Exceptional customer service by the team at First Call Auto Care. Making an appointment was easy and so was the checking in process. They communicate with you along the way so you are informed. I had a check engine light on my Mercedes. The problem was diagnosed and resolved at an affordable price.
Our response
Thank you for the great 5 star review Obi! We're glad we could diagnose and resolve the issue with your Mercedes-Benz and that you had a smooth, well-communicated experience with our team. We appreciate your trust and support!
★★★★★
I worked with Scott Brown and his technical team and trying to diagnose a leak underneath my Mustang. They did terrific job of cleaning the bottom of the car and locating the lake which we thought was in the axle area but actually was coming from the engine. Scott and the team are very professional
Our response
Thank you for sharing your experience and for the 5 star review Jeff! We’re glad Scott Brown and the team were able to accurately diagnose the issue with your Mustang and provide professional service. We appreciate your trust and look forward to keeping your car running smoothly.
★★★★★
Excellent service and professional auto repairs. First repair was a water pump replacement. That was done timely and well. Very satisfied. Next experience prompted this belated review. Same vehicle had a coolant leak. These guys diagnosed it quickly and made the repair as soon as they got the part from GM (it was a dealer only part). Once again, great service and incredibly fair on cost for installation. My go to shop for sure!
Our response
Thank you for the fantastic review, Phil! We truly appreciate your continued trust in our team. We're glad we could get both your water pump replacement and coolant leak repaired quickly and correctly while keeping costs fair. Knowing we've become your go-to shop means a lot to us. We look forward to taking care of your vehicle for many miles to come!
★★★★★
Impressed! This is a customer facing business, they really put their clients experience in the forefront. Easy online scheduling, work completed speedily, highly competitive pricing. The waiting area is spacious and stocked with an array of beverages to enjoy and furniture that is clean and comfortable. The whole building is spotless! Staff is professional and courteous. I’m new to the area and even after one visit I know I’ll be a repeat customer for my auto care needs.
Our response
Thank you for taking the time to share your experience, K! It means a lot to hear that the easy scheduling and speedy service met your expectations. We take great pride in maintaining a spotless facility and a comfortable waiting area for our neighbors. We are so glad to have you as part of our community! We are always here for you whenever you need us again!
★★★★★
So happy to have connected with this shop. Was able to book an appointment within a day and the oil change took minutes to complete. Was updated on the condition of my Outback. Biggest plus for me was the no pressure to make other repairs. Was just advised to do a different repair at the proper mileage. No high pressure tactics a great price ( just under 60$) for my vehicle will keep me as a happy return customer.
Our response
Thank you so much for the kind words, Ed! It means a lot to hear that our team provided such a quick oil change and kept you updated on your Outback. We take great pride in maintaining an honest, no-pressure environment regarding future repairs. We're just down the road whenever you need us!
T
Tommyvoy1313
February 2026
G
★★★★★
A great experience at an auto repair place that takes appointments and sticks to them. I love that this is a privately owned business competing with the big companies and private equity.
Personal service, I never felt like an inconvenience like I do at dealerships that are “too busy”. We are all busy and it feels great to be valued as the customer.
I was respectful and was treated with honesty and respect.
Will definitely return and continue to support this company.
Our response
Thank you for the kind words and for the great 5 star review, Tommy! We’re thrilled you felt valued and well taken care of with our personal, honest service. We’re always here to provide reliable care for your vehicle!
★★★★★
Amazing and generous people, I replaced my brakes and caliper, everything was fine but when i was driving to work i heard metal starting to clink around. Pulled over and the bottom bolt connecting my caliper to the knuckle was half way out. I hand tightened and drove it to them. Within 15 minutes they had my car completely tightened and good to go at no charge.
Amazing service, very nice and generous employees. I highly recommend them for all your car repair needs.
Our response
Thank you for the kind words and for the wonderful 5 star review, Corey! We’re thrilled we could quickly get your Subaru safe and back on the road, and we’re glad our team could provide helpful, generous service. We truly appreciate your recommendation and look forward to assisting you with any future car repairs.
★★★★★
I forget the gentleman’s name I worked with at the counter. But he was awesome! Very polite, greeted me, offered snacks and other refreshments. He even switched out my tires for free! I worked the night shift so I napped most of the appointment, but I will definitely come back. I got an oil change, front brakes done. The price was a bit pricey, but I think this may be the norm for car services around royal oak, and the service I received was much worth it. Being a woman, it’s important to feel comfortable and not feel taken advantage of.
Our response
Thank you for the wonderful 5 star review, Dominique! We’re so glad you felt welcomed, comfortable, and well cared for during your visit. It’s great to hear our team could make your appointment easy and enjoyable, and that you were satisfied with your oil change, brakes, and tire service. We look forward to providing you with the same excellent experience every time you come back!
★★★★★
I have taken now two vehicles here and several occasions and it is safe to say they go above and beyond to make sure you are taken care of. My car and the repairs needed were a very complicated case and throughout the whole process Joe made sure I was updated multiple times a day and that I understood what was going on and the repairs that were happening. He even went as far as too fill my car with gas, clean the interior/exterior, and give me a gift card to my favorite coffee shop. I cannot recommend this shop enough!
Our response
Thank you for the amazing review, Sarah! We're honored that you've trusted us with multiple vehicles over the years. It's great to hear Joe's communication and the extra touches helped make a complicated repair a little less stressful. Our team is committed to going above and beyond for every customer, and your recommendation means the world to us. We look forward to helping you again whenever you need us!
F
Forever Sid M.
April 2026
G
★★★★★
I have had multiple visits and a variety of services completed . I received prompt service , kindness, professionalism, even tasteful humor ( via JOE) and thorough assessments from their service team. The property is clean , offering a warm welcoming atmosphere. Always greeted the same , and they even provide a nice , peaceful waiting area with light refreshments. I recommend them . I believe the gentlemen I have encountered are Joe and Egor(Igor) . They have tremendous customer service etiquette. I will return soon , unfortunately, but fortunately . I recommend them for your foreign car needs especially. S. McClendon
Our response
Thank you for your kind words, S. McClendon! We are so glad to hear about your positive experiences with our team, especially Joe and Egor. We strive to provide prompt, professional, and welcoming service. We look forward to your next visit at First Call Auto Care!
★★★★★
Very Professional and knowledgeable and very reasonable with the cost of fixing my car.. Everyone there was really kind, professional, and helpful !They did a great job fixing my car! I dropped off my car and jin just a couple hours or less they had my car fixed correctly and running great! I took my car to other places and the weren’t even able to figure out the problem, or even diagnosed it correctly, but First Call Auto Care was able to fix my car correctly. I would highly recommend taking your car here for any problem, big or small! Thank you very much!
Our response
Thank you for the kind words and for the wonderful 5 star review, Aidan! We’re thrilled to hear that our team at First Call Auto Care could quickly and correctly fix your car when others couldn’t. We’re glad you found our service professional, kind, and reasonably priced. We truly appreciate your recommendation and look forward to helping you with any future vehicle needs!
★★★★★
I took my car here for an estimate upon the recommendation of my son, who has had First Call do work on his vehicle several times, after getting an outrageously high estimate from another repair facility. Many of the parts the other facility told me needed to be replaced were perfectly fine, and First Call’s estimate was less than half the amount of the other estimate. The key takeaway from my experience is that these guys are honest. On top of that they were very professional and pleasant to deal with. I’ll be back (they WILL be my First Call) next time I need an auto repair.
Our response
Thank you for taking the time to share your experience, M! We are thrilled to hear that our team provided an honest and professional estimate for your vehicle. It means a lot to us that our commitment to integrity was recognized, especially after such a frustrating encounter elsewhere. We're just down the road whenever you need us!
★★★★★
I’ve been taking my Jaguar F-Pace to First Call Auto Care for a while now, and they’ve always delivered excellent service. Most recently, they did an oil change and tire rotation, and the whole process was quick, easy, and reasonably priced.
In the past, they’ve also replaced my spark plugs and fixed my engine coolant gaskets, and each time the work was done right the first time. The staff is friendly, knowledgeable, and honest about what’s needed (and what’s not), which I really appreciate.
It’s hard to find a shop you can trust, but First Call Auto Care has earned my confidence. Highly recommend them for both routine maintenance and bigger repairs.
Our response
Thank you for the wonderful 5 star review Adam! We’re thrilled to hear your Jaguar F-Pace has been well cared for and that you’ve consistently had a positive experience with our team. We appreciate your trust in us for both routine maintenance and larger repairs, and we look forward to keeping your vehicle running smoothly for years to come.
★★★★★
I recently took my car in for repairs and dropped it off and I said that I wasn’t in a hurry to get it fixed, just whenever possible and it would have been ready the very next day but the nice technicians had to do some extra work because the repair was more than expected, and they were kind enough not to charge me for the extra labor!. I just want to say thank you very much again to Joe and everyone else at the shop for doing a great job and for taking care of me and my car! I appreciate everything very much and I highly recommend that anyone looking for an honest, trustworthy auto repair shop to go to First Call Auto for any type of service!
Our response
Thank you for the thoughtful review, Daniel! We're so glad Joe and the team could get your car repaired while keeping you informed every step of the way. Providing honest service and doing what's right for our customers is at the heart of everything we do, and we're happy we could help without charging for the additional labor. Your recommendation means a great deal to us. Thank you for choosing First Call Auto Care!
★★★★★
The TLDR: I took a chance on First Call and feel like they impressed me with personal attention and reasonable and flexible approach to help! If I had gone to a dealership, I fear I would have spent a TON more.
The story is my daughters 2019 Trax had a check engine light and a trouble code that indicated a new PCV valve which is integrated into the valve cover, I tried it, everything worked fine, daughter drove it and the code persisted, took it to First Call for a second look, they made a fix and fabricated a part. The problem persisted with the check engine light and spent the better part of 2 days investigating/testing and trying to figure out the problem. In the end, it was a fuel issue, my daughter had bought E85 fuel by mistake, the fuel is too lean and the car was basically alerting.
They drained the fuel, cleared the codes, only charged me a modest fee for that when they could have had me on the clock for 2 days.
Expensive lesson learned on fuel with my daughter, car is running great and problem was solved. Now we go back to the gas station and make sure that she's always choosing the right fuel.
Our response
Steven, thank you so much for sharing your experience and for the wonderful 5 star review! We’re glad our team could provide personal attention and a flexible, reasonable approach to get your daughter’s Trax running properly. It was a tricky situation, and we’re happy we could solve the problem without adding unnecessary costs. We appreciate your trust and look forward to helping you both keep the car in great shape in the future.
★★★★★
Had an oil change.
It was timely, well priced, friendly.
Comfortable waiting area.
Will return.
Our response
Chris, thank you for the great 5 star review! We’re glad your oil change was quick, affordable, and friendly, and that you enjoyed our waiting area. We look forward to seeing you again for your next service.
★★★★★
Zach and his team are very professional and offer quality work for a fair price.
Our response
Thank you for the great 5 star review, Jay! We’re glad Zach and his team provided professional service and quality work on your Mazda at a fair price. We look forward to keeping it running smoothly!
★★★★★
Came in for a flat and unfortunately could not be repaired but was handle with respect
Our response
Thank you for coming in and sharing your experience, Firas! Even though the tire couldn’t be repaired, we’re glad our team was able to take care of you with respect and make the process as smooth as possible. We truly appreciate you choosing First Call Auto Care and are always here if you need anything down the road.
★★★★★
Brought my 2015 Forester for a front brake pads and rotors. They did a good job.
Our response
Thank you so much for the kind words, Martin! It means a lot to hear that the team did a good job with the front brake pads and rotors on the Forester. Providing quality service for every vehicle is exactly the experience we work hard to create. We'd love to see you back again!
★★★★★
Smart. Fast. Professional. Everything you could ask for in automotive service… And nearly impossible to find these days!
Our response
We really appreciate your kind words, Diana. Providing smart, fast, and professional auto repair is exactly what we strive for every day. We know how difficult it can be to find a shop you can trust, so we’re glad we could deliver that experience for you. We hope to see you next time!
★★★★★
My appointment was on time. Service appeared to be done well. All systems were reset. Appreciate the good work.
Our response
M, thank you for the 5 star rating! We appreciate your trust in our team and will be here whenever you need us.
★★★★★
Very professional crew and work performed.Very good price and top quality work done.5Stars experience.I will be back for sure.
Our response
Catalin, thank you for the wonderful 5 star review! We’re glad our team could provide professional, top-quality service at a fair price. We’re always here to keep your vehicle running its best!
★★★★★
My experience was great!! Very friendly. Very knowledgeable. Very thorough with inspection of my vehicle. I would highly recommend.
Our response
David, thank you for the great 5 star review! We’re thrilled to hear you had a great experience and appreciated our friendly, knowledgeable, and thorough service. It’s always a pleasure working on your Jaguar, and we will be here when you need us next!
★★★★★
We've taken several vehicles for fairly large repairs to First Call, and the staff have been professional, communicative, and helpful.
Our response
Thank you so much for the kind words, Cory! It means a lot to hear that our staff provided professional and communicative service during those larger repairs. We take great pride in keeping our customers informed throughout every step of the process. We'd love to see you back again!
★★★★★
Giving a special S/O to Joe and the rest of the team for taking care of my Audi Q5! Thank you all.
Our response
We're thrilled to hear Joe and the team provided excellent service for your Audi Q5! Thank you for choosing First Call Auto Care. We appreciate your business and look forward to assisting you again in the future!
★★★★★
Started coming here about 6 months ago for basic auto care. So far, so good. I like these guys. Will continue to use.
Our response
Thank you for the wonderful 5 star review, Bob! We’re glad you’ve had a positive experience so far and appreciate your trust in us with your Chrysler. We’ll always be here whenever you need service!
★★★★★
These guys are amazing!! Fixed my car in less than 24 hours and were beyond kind and communicative throughout the whole process. Would recommend wholeheartedly!!
Our response
Thank you, Ellie. Turning a car around in under a day only works if we keep you informed while it happens, so you are never left wondering. Kindness costs nothing and should never be the surprising part of a repair. You know where to find us whenever you need anything!
★★★★★
Communication was clear and prompt
Service was excellent and pricing was reasonable.
Will return in the future.
2014 Subaru Crosstrek
Check engine light and transmission flush
Our response
Thank you for the great review! We're glad we could help diagnose your Subaru Crosstrek's check engine light and complete the transmission flush while providing clear communication and fair pricing. We appreciate your trust in First Call Auto Care and look forward to helping you again whenever you need us!
★★★★★
Excellent service, appointment availability was a bit sporadic but all in all very good. I would go again ESAPRCIALLY if they offer the oil change discounts again
Our response
Thank you for your review, Steve! We're glad you had an excellent service experience and appreciate your feedback about appointment availability. We're always working to improve our scheduling, and we hope to see you again the next time you're due for service. We'll certainly keep offering great value whenever we can!
★★★★★
My advisor Joe was wonderful, communicated and made sure things were right! Thank you so much for the great service on my vehicle! Car is riding smooth!
Our response
Thank you so much for the kind words, O’Neequa! It means a lot to hear that Joe provided such wonderful communication during your visit. We take great pride in ensuring every vehicle rides smoothly after our service. We'd love to see you back again!
★★★★★
These guys ALWAYS take care of us! Honest, timely and always go out of their way to help. First Call Auto Care will take care of you!
Our response
Meg, thanks so much for this. Looking after regulars is easily the best part of the job, and going out of our way is just what the work should look like. Honest and timely is exactly what we're going for. The door is always open for you!
★★★★★
Damon was amazing. Customer service was 5 star PLUS!!! If you need auto repair these folks are extremely knowledgeable and get back to you like clockwork. Also reasonable/fair pricing!!!!!
Our response
Thank you so much for the kind words, Jim! It means a lot to hear that Damon provided such amazing service during the visit. We take great pride in maintaining fair pricing and ensuring our communication remains prompt and reliable. We're just down the road whenever you need us!
★★★★★
Got me in right away and job was done within the timeframe they expected. Staff was very friendly and professional and their prices excellent. Will definitely go there again.
Our response
Thank you so much for the kind words, Lisa! It means a lot to hear that the team provided such professional service while getting the job done within the promised timeframe. We take great pride in offering excellent pricing to our community. We'd love to see you back again!
M
Michael R.
September 2026
G
★★★★★
We had a never ending issue with a deployable running board. they were willing to install GM factory parts at a very fair T&M rate! will be back again!
Our response
Thank you for the kind words, Michael. Those deployable running boards can be a real headache, so we're glad we could put GM factory parts on it and finally put the issue to bed. Charging it out at a fair T&M rate was the least we could do after what you'd already been through with it. We're just down the road whenever you need us!
★★★★★
The team at First Call were great to work with. Joee communicated throughout the process and they had me back on the road in a couple days! Highly recommend! Thanks guys!
Our response
Amanda, thank you for your kind words about your recent experience with First Call Auto Care. We're thrilled to hear Joe provided excellent communication and that we could get you back on the road quickly. We appreciate your recommendation! Come see us again soon!
★★★★★
Friendly knowledgeable staff who are up front and honest. Take time to answer questions and have also helped me out with questions outside of having my car in their shop. Highly recommend.
Our response
Thank you for the fantastic 5 star review, Brendan! We’re glad our friendly, knowledgeable team could provide honest service for your Audi and answer all your questions, even beyond your visits. We appreciate your recommendation and look forward to helping you again.
★★★★★
Very dependable place it's hard to find mechanics you can really trust these days but these guys didn't disappoint they really did a good job working on my car I definitely recommend.
Our response
Thank you for the wonderful review, Kenneth! We know how important it is to have a repair shop you can trust, so it means a lot to hear we've earned your confidence. We appreciate your recommendation and look forward to being here whenever you need us!
★★★★★
So grateful to have found this place! They make scheduling easy, service is affordable and easy to understand, and I never feel taken advantage of. Thanks for making a difference in this industry!
Our response
Thank you for the wonderful review, Christina! We're so glad you found us and that we've been able to provide an experience that's easy, affordable, and transparent. Making our customers feel informed and never taken advantage of is exactly what we strive for. We truly appreciate your trust and look forward to seeing you again!
★★★★★
This shop is awesome as well as it's staff ( especially Joe)!!!!! They're extremely helpful. If you want Gr8 service, I recommend you bring all of your vehicles here going forward. Thanks a mill fellas!!!!!
Our response
Thank you for the awesome review! We're thrilled to hear Joe and the rest of the team provided such a great experience. Your recommendation means a lot to us, and we truly appreciate your trust in First Call Auto Care. We look forward to taking care of your vehicles for years to come!
★★★★★
I had wanted to try First Call Auto for awhile. Car needed an oil change and tire rotation and was able to make a same day appointment. They have very clean shop. I will use them again.
Our response
Thank you so much for the kind words, Mark! It means a lot to hear that the same-day appointment for your oil change and tire rotation worked well for your schedule. We take great pride in maintaining a clean shop environment for all our guests. We'd love to see you back again!
★★★★★
Wow! It is so hard to find great customer service and honest mechanics these days. This is the place for all of it. Great communication and solid repair work. I recommend and will use again and again.
Our response
Thank you, Wendee. Straight answers and solid repair work shouldn't be hard to find, and we're glad you found both here. Keeping you in the loop through the whole job is something we take seriously. Sending others our way is the biggest compliment we can get. Come back and see us anytime!
★★★★★
I brought my car in for an oil change. Same day service. The team is prompt and professional. They spotted a couple of maintenance issues which I appreciate. I’ll definitely continue to take my car in for service.
Our response
Thank you for the great feedback. We are glad we could provide prompt service and identify those maintenance issues for you. We appreciate your trust in our team and look forward to seeing you and your vehicle again for your future service needs!
★★★★★
First Call provided me with a cost estimate on replacing my tire pressure sensors when I arrived. When they finished their work the actual cost was one-half of the original estimate. Moreover, they fixed my key fob for free.
Our response
Thanks for the detail, John. An estimate is a ceiling, not a target, so when the sensors turned out to be a smaller job than expected there was no reason to charge you the difference. The key fob was a quick one while we had it. You know where to find us whenever you need anything!
★★★★★
Joe, Igor, and all the staff are fantastic! They are informative and helpful. W
I take both my car and minivan there for service. They do all the work on my vehicles now. Work has always been done in a timely fashion.
Our response
Thank you for the wonderful review, Heather! We're so glad Joe, Igor, and the rest of the team have earned your trust with both your car and your minivan. Providing friendly service, honest communication, and quality repairs in a timely manner is what we strive for every day. We truly appreciate your continued support and look forward to seeing you again!
★★★★★
best auto care shop around. incredible communication and efficiency while getting the job done right the first time at a fair price. the whole staff is wonderful, but joe really goes above and beyond to ensure customers have the best experience possible.
Our response
Really appreciate you writing this, Anna. Getting the job right the first time is the whole point, and we'd rather take the extra minute up front than have you back for the same thing twice. Joe will be glad to hear his name here, and we'll make sure he sees it. The door is always open for you!
★★★★★
The whole team here is incredible. They are so friendly and personable. I’ve brought my car here a few times for different things and they are quick and timely and I will not go anywhere else. If I could give 10 stars I would.
Our response
Thank you for the incredible review, Casey! We're honored to have earned your trust over multiple visits. Our team works hard to provide friendly service, quality repairs, and quick turnaround times, so hearing you'd give us 10 stars means a lot. We truly appreciate your loyalty and look forward to seeing you again!
★★★★★
I needed a 2nd opinion on some work done at the dealership. The guys at First Call were great and didn't charge me anything! Confirmed that the work done at the dealer was not complete and that I should go back to them to correct it.
Our response
Thank you for sharing your experience, Autumm! We're glad we could provide the honest second opinion you were looking for. We believe our customers deserve transparent advice, even when it means recommending another shop complete previous work. We appreciate your trust in First Call Auto Care and hope to be your go-to shop for future service!
★★★★★
Not only was the service rep so friendly, but he took me into the shop to introduce me to the technician who made the repair. They made a point to explain what they could see under my car, talked about my tires. And generally very helpful and nice young men.
Our response
Thanks for writing this up, Susan. We'd rather walk you out into the shop and show you what we're seeing under your car than just hand you a list, so it's good to hear that landed. Talking through the tires is part of that too, since knowing what's coming beats being surprised by it later. Come see us anytime, we're always here for you!
No reviews in this set mention that one.