Google Reviews

479 reviews, and we answer them

Every review below was left on Google by somebody who brought a car to 29444 Woodward Ave. Nothing here is collected by us, edited by us, or chosen by a marketing form. Where we replied, our reply is underneath it, word for word.

4.6 out of 5

479 reviews on Google. Most recent: September 2026.

  • 5 ★311
  • 4 ★12
  • 3 ★3
  • 2 ★3
  • 1 ★21

Breakdown of the 350 reviews Google returns for this profile, going back to 2021. The 479 figure and the 4.6 average are Google’s own, as shown on the business profile.

What people actually write about

Counted, not chosen

Out of the 200 four and five star reviews with something written in them, this is how many raised each thing without being asked. We did not pick the themes and we did not pick the reviews that support them.

  • 54recommended us outright
  • 41mentioned speed or same day
  • 27mentioned honesty or trust
  • 34mentioned the price or estimate
  • 21mentioned being shown or told what was wrong
  • 33named somebody who works here

In their words

48 of them, with what we wrote back

Every one of these carries the reply we posted on Google, word for word. Filter by what the review is about, or read the lot.

Obi O.

August 2025

★★★★★

Exceptional customer service by the team at First Call Auto Care. Making an appointment was easy and so was the checking in process. They communicate with you along the way so you are informed. I had a check engine light on my Mercedes. The problem was diagnosed and resolved at an affordable price.

Our response

Thank you for the great 5 star review Obi! We're glad we could diagnose and resolve the issue with your Mercedes-Benz and that you had a smooth, well-communicated experience with our team. We appreciate your trust and support!

Jeff K.

September 2025

★★★★★

I worked with Scott Brown and his technical team and trying to diagnose a leak underneath my Mustang. They did terrific job of cleaning the bottom of the car and locating the lake which we thought was in the axle area but actually was coming from the engine. Scott and the team are very professional

Our response

Thank you for sharing your experience and for the 5 star review Jeff! We’re glad Scott Brown and the team were able to accurately diagnose the issue with your Mustang and provide professional service. We appreciate your trust and look forward to keeping your car running smoothly.

Phil K.

June 2026

★★★★★

Excellent service and professional auto repairs. First repair was a water pump replacement. That was done timely and well. Very satisfied. Next experience prompted this belated review. Same vehicle had a coolant leak. These guys diagnosed it quickly and made the repair as soon as they got the part from GM (it was a dealer only part). Once again, great service and incredibly fair on cost for installation. My go to shop for sure!

Our response

Thank you for the fantastic review, Phil! We truly appreciate your continued trust in our team. We're glad we could get both your water pump replacement and coolant leak repaired quickly and correctly while keeping costs fair. Knowing we've become your go-to shop means a lot to us. We look forward to taking care of your vehicle for many miles to come!

K T.

July 2026

★★★★★

Impressed! This is a customer facing business, they really put their clients experience in the forefront. Easy online scheduling, work completed speedily, highly competitive pricing. The waiting area is spacious and stocked with an array of beverages to enjoy and furniture that is clean and comfortable. The whole building is spotless! Staff is professional and courteous. I’m new to the area and even after one visit I know I’ll be a repeat customer for my auto care needs.

Our response

Thank you for taking the time to share your experience, K! It means a lot to hear that the easy scheduling and speedy service met your expectations. We take great pride in maintaining a spotless facility and a comfortable waiting area for our neighbors. We are so glad to have you as part of our community! We are always here for you whenever you need us again!

Ed L.

July 2026

★★★★★

So happy to have connected with this shop. Was able to book an appointment within a day and the oil change took minutes to complete. Was updated on the condition of my Outback. Biggest plus for me was the no pressure to make other repairs. Was just advised to do a different repair at the proper mileage. No high pressure tactics a great price ( just under 60$) for my vehicle will keep me as a happy return customer.

Our response

Thank you so much for the kind words, Ed! It means a lot to hear that our team provided such a quick oil change and kept you updated on your Outback. We take great pride in maintaining an honest, no-pressure environment regarding future repairs. We're just down the road whenever you need us!

Tommyvoy1313

February 2026

★★★★★

A great experience at an auto repair place that takes appointments and sticks to them. I love that this is a privately owned business competing with the big companies and private equity. Personal service, I never felt like an inconvenience like I do at dealerships that are “too busy”. We are all busy and it feels great to be valued as the customer. I was respectful and was treated with honesty and respect. Will definitely return and continue to support this company.

Our response

Thank you for the kind words and for the great 5 star review, Tommy! We’re thrilled you felt valued and well taken care of with our personal, honest service. We’re always here to provide reliable care for your vehicle!

Corey B.

February 2026

★★★★★

Amazing and generous people, I replaced my brakes and caliper, everything was fine but when i was driving to work i heard metal starting to clink around. Pulled over and the bottom bolt connecting my caliper to the knuckle was half way out. I hand tightened and drove it to them. Within 15 minutes they had my car completely tightened and good to go at no charge. Amazing service, very nice and generous employees. I highly recommend them for all your car repair needs.

Our response

Thank you for the kind words and for the wonderful 5 star review, Corey! We’re thrilled we could quickly get your Subaru safe and back on the road, and we’re glad our team could provide helpful, generous service. We truly appreciate your recommendation and look forward to assisting you with any future car repairs.

Dominique

February 2026

★★★★★

I forget the gentleman’s name I worked with at the counter. But he was awesome! Very polite, greeted me, offered snacks and other refreshments. He even switched out my tires for free! I worked the night shift so I napped most of the appointment, but I will definitely come back. I got an oil change, front brakes done. The price was a bit pricey, but I think this may be the norm for car services around royal oak, and the service I received was much worth it. Being a woman, it’s important to feel comfortable and not feel taken advantage of.

Our response

Thank you for the wonderful 5 star review, Dominique! We’re so glad you felt welcomed, comfortable, and well cared for during your visit. It’s great to hear our team could make your appointment easy and enjoyable, and that you were satisfied with your oil change, brakes, and tire service. We look forward to providing you with the same excellent experience every time you come back!

Sarah Y.

June 2026

★★★★★

I have taken now two vehicles here and several occasions and it is safe to say they go above and beyond to make sure you are taken care of. My car and the repairs needed were a very complicated case and throughout the whole process Joe made sure I was updated multiple times a day and that I understood what was going on and the repairs that were happening. He even went as far as too fill my car with gas, clean the interior/exterior, and give me a gift card to my favorite coffee shop. I cannot recommend this shop enough!

Our response

Thank you for the amazing review, Sarah! We're honored that you've trusted us with multiple vehicles over the years. It's great to hear Joe's communication and the extra touches helped make a complicated repair a little less stressful. Our team is committed to going above and beyond for every customer, and your recommendation means the world to us. We look forward to helping you again whenever you need us!

Forever Sid M.

April 2026

★★★★★

I have had multiple visits and a variety of services completed . I received prompt service , kindness, professionalism, even tasteful humor ( via JOE) and thorough assessments from their service team. The property is clean , offering a warm welcoming atmosphere. Always greeted the same , and they even provide a nice , peaceful waiting area with light refreshments. I recommend them . I believe the gentlemen I have encountered are Joe and Egor(Igor) . They have tremendous customer service etiquette. I will return soon , unfortunately, but fortunately . I recommend them for your foreign car needs especially. S. McClendon

Our response

Thank you for your kind words, S. McClendon! We are so glad to hear about your positive experiences with our team, especially Joe and Egor. We strive to provide prompt, professional, and welcoming service. We look forward to your next visit at First Call Auto Care!

Aidan T.

February 2026

★★★★★

Very Professional and knowledgeable and very reasonable with the cost of fixing my car.. Everyone there was really kind, professional, and helpful !They did a great job fixing my car! I dropped off my car and jin just a couple hours or less they had my car fixed correctly and running great! I took my car to other places and the weren’t even able to figure out the problem, or even diagnosed it correctly, but First Call Auto Care was able to fix my car correctly. I would highly recommend taking your car here for any problem, big or small! Thank you very much!

Our response

Thank you for the kind words and for the wonderful 5 star review, Aidan! We’re thrilled to hear that our team at First Call Auto Care could quickly and correctly fix your car when others couldn’t. We’re glad you found our service professional, kind, and reasonably priced. We truly appreciate your recommendation and look forward to helping you with any future vehicle needs!

M P.

July 2026

★★★★★

I took my car here for an estimate upon the recommendation of my son, who has had First Call do work on his vehicle several times, after getting an outrageously high estimate from another repair facility. Many of the parts the other facility told me needed to be replaced were perfectly fine, and First Call’s estimate was less than half the amount of the other estimate. The key takeaway from my experience is that these guys are honest. On top of that they were very professional and pleasant to deal with. I’ll be back (they WILL be my First Call) next time I need an auto repair.

Our response

Thank you for taking the time to share your experience, M! We are thrilled to hear that our team provided an honest and professional estimate for your vehicle. It means a lot to us that our commitment to integrity was recognized, especially after such a frustrating encounter elsewhere. We're just down the road whenever you need us!

Your turn

Bring us the car, then write whatever you think

We answer the good ones and the bad ones, which is the only way a review page means anything. 29444 Woodward Ave, Royal Oak.